NxVET support

How can we help?Guides for every NxVET device.

Step by step setup, from unboxing to your first recording, for NxHUB, Extero, NxSCOPE and NxTHERM. Can't find your answer? Our team is one email away.

Find your device Email support

Find your device

Each guide takes you from the box to your first recording.

Apps and logins

One NxVET account works everywhere: the phone app, the web app and the Chrome extension. No account yet? Create one here.

App Store (iOS) Google Play (Android) Web app: app.nx.vet Chrome extension
Older device

NxSCOPE: get started

NxSCOPE clips onto your stethoscope. One button records voice notes, the other takes vitals (temperature, heart rate, respiratory rate). Set it up in the NxVET phone app or on a computer at app.nx.vet.

NxSCOPE device with its USB charging cable, Bluetooth dongle and Get Started card
What's in the box.
  • In the box

    NxSCOPE device, USB charging cable, optional Bluetooth dongle, and a Get Started card with a QR code to the welcome page and the app links.

  • Charge it first

    Charge NxSCOPE for at least 2 hours. A red light is on while it charges.

  • Phone or computer

    Install the NxVET app (iOS, Android) or use app.nx.vet. A computer without Bluetooth needs the USB dongle.

NxSCOPE plugged into its USB cable with the red charging light on
The red light shows it's charging.

Pair NxSCOPE and update the firmware

Update the firmware once when you first pair the device, then clear any old data and check its status. Keep the app open during the update.

Phone app: swipe or use the arrows.

  1. Screenshot of the NxVET app: open NxSCOPEStep 1

    Open NxSCOPE

    Open the NxVET app and tap NxSCOPE.

  2. Screenshot of the NxVET app: scan for devicesStep 2

    Scan for devices

    Tap Scan for Devices and pick your NxSCOPE.

  3. Screenshot of the NxVET app: tap UpdateStep 3

    Tap Update

    On your device card, tap Update.

  4. Screenshot of the NxVET app: update the firmwareStep 4

    Update the firmware

    Tap Update Firmware.

  5. Screenshot of the NxVET app: stay on this screenStep 5

    Stay on this screen

    Don't switch apps while the firmware downloads. It takes a couple of minutes.

  6. Screenshot of the NxVET app: update doneStep 6

    Update done

    When the timer reaches 0, the update is done and NxSCOPE reboots.

  7. Screenshot of the NxVET app: clear old dataStep 7

    Clear old data

    Tap Clear Data to wipe any recordings already on the device.

  8. Screenshot of the NxVET app: confirmStep 8

    Confirm

    Tap Clear to confirm.

  9. Screenshot of the NxVET app: check the statusStep 9

    Check the status

    Tap Status before your first measurement. You're ready to record.

On a computer

app.nx.vet
  1. Go to app.nx.vet. No Bluetooth built in? Plug in the dongle first (Windows may install drivers on its own).
  2. Click NXSCOPE, or go to the Devices page, and click Scan for Devices.
  3. Choose your device and click Pair.
  4. Click Check for Firmware Updates, select your device again and click Pair.
  5. Click Update to load the latest firmware, then pick your device and click Pair.
  6. Stay on the screen until the bar reaches 100%. The device reboots; it takes a minute or two.
  7. Click Clear Data, select your device, click Pair, then OK.
  8. Click Status, select your device and click Pair. You're ready for your first recording.
Screenshot of the NxSCOPE page in the NxVET web app
The NxSCOPE page in the web app.
Screenshot of the Scan for Devices button in the web app
Scan for Devices.
Screenshot of the browser Bluetooth dialog listing NxSCOPE devices with a Pair button
Choose your device, then Pair.
Screenshot of the Check for Firmware Updates button in the web app
Check for Firmware Updates.

Record with NxSCOPE

Two buttons on the side, one per mode. NxSCOPE works like a remote control.

Side of NxSCOPE showing its two buttons
The two mode buttons on the side.
NxSCOPE in voice mode with blue LEDs
Voice mode: press the microphone button for about half a second until the blue LEDs pulse. It stops on its own after 60 minutes, or press and hold the button again.
NxSCOPE in vitals mode with a green LED
Vitals mode: press the stethoscope button for about half a second until the green LED flashes. It stops on its own after 30 seconds, or press and hold the button again.

Attach it to your stethoscope

Three steps showing NxSCOPE clipped onto a stethoscope tube
Keep the mic mesh facing up for the clearest voice recordings.

Take a measurement

Diagram of a dog and a cat with the measuring point on the left chest wall marked
Where to place NxSCOPE.

With the patient standing naturally, find where the elbow meets the chest wall on the left side. Place the device firmly against the chest one rib space cranial to that point (over the 5th intercostal space) and keep steady pressure.

A hand holding NxSCOPE against the chest of a cat
Firm, steady pressure gives the most accurate readings.

Sync your NxSCOPE data

Recordings sync to your NxVET account, where each one gets an AI SOAP summary and its measurements.

Auto Sync

Turn on Auto Sync. While the app shows Monitoring (on a computer: Connected and Monitoring), every measurement syncs on its own as long as you stay within about 10 m. Turn it off with Stop Monitoring.

Manual Sync

Tap or click Sync to pull every recording from the device at once. The first upload can take 1 to 2 minutes; later syncs take under 10 seconds.

Assign and view

A measurement not linked to a patient yet: Assign it to a patient or create a new one. Open any record (View on a computer) to see its AI SOAP summary and all the measurements.

Phone app: swipe or use the arrows.

  1. Screenshot of the NxVET app: turn on Auto SyncAuto Sync

    Turn on Auto Sync

    Tap Auto Sync on your device card.

  2. Screenshot of the NxVET app: monitoringAuto Sync

    Monitoring

    While the app shows Monitoring, each measurement syncs on its own within about 10 m.

  3. Screenshot of the NxVET app: sync by handManual Sync

    Sync by hand

    Tap Sync to pull every recording at once. The first upload can take 1 to 2 minutes, later ones under 10 seconds.

  4. Screenshot of the NxVET app: assign a recordRecords

    Assign a record

    Not linked to a patient yet? Tap Assign.

  5. Screenshot of the NxVET app: pick the patientRecords

    Pick the patient

    Choose the patient, or create a new one.

  6. Screenshot of the NxVET app: open a recordRecords

    Open a record

    Tap any record to see its AI SOAP summary.

  7. Screenshot of the NxVET app: see the measurementsRecords

    See the measurements

    Heart rate, respiratory rate and temperature, with the signal charts.

Screenshot of the Auto Sync button on the NxSCOPE page of the web app
On a computer: Auto Sync.
Screenshot of the measurements list in the web app with View buttons
On a computer: View opens a record.

Calibrate a new NxSCOPE

A new device shows a Device Calibration Required banner. It calibrates itself once 3 of its recordings have reference measurements (manual vitals) attached.

How it works

  1. Take at least 3 recordings with NxSCOPE, on different animals or sessions. On your first patient, take a rectal temperature alongside each one.
  2. Add the reference values to each recording with Manual Vitals.
  3. After the third, the banner disappears and the device is ready for accurate measurements on its own.

Use reliable methods for the reference values (digital thermometer, traditional stethoscope): they train the device's algorithms.

The Manual Vitals form

  • Required: species, breed and coat type.
  • At least one of: temperature (°C or °F, plus how it was taken: rectal, ear or other), heart rate (whole bpm), respiratory rate (whole breaths per minute).
  • Optional: additional information or notes.
  • Tap Save Measurement. Manual vitals also keep your medical record complete.

Phone app: swipe or use the arrows.

  1. Screenshot of the NxVET app: find your deviceStep 1

    Find your device

    Go to Devices. A device that needs calibration shows a banner at the top.

  2. Screenshot of the NxVET app: read the bannerStep 1

    Read the banner

    It explains the process: 3 recordings with manual vitals.

  3. Screenshot of the NxVET app: open Manual VitalsStep 2

    Open Manual Vitals

    In Measurements, under Latest Measurements, tap the Manual Vitals button (heart icon) next to the recording.

  4. Screenshot of the NxVET app: fill in the formStep 3

    Fill in the form

    Species, breed, coat type, then at least one reference value. Tap Save Measurement.

  5. Screenshot of the NxVET app: assign the patientOptional

    Assign the patient

    Link the measurement to an existing patient profile.

  6. Screenshot of the NxVET app: or create a patientOptional

    Or create a patient

    Tap Create New Patient to set up a new record.

NxSCOPE troubleshooting

Only a red light

The battery is below 10%. Charge the device.

My computer doesn't find NxSCOPE
  • Check that the dongle is properly inserted.
  • Check that the drivers were installed (see the dongle guide below).
  • Try a different USB port.
Something is missing from the box

Email support@nx.vet.

I'd rather not install an app

Use the web app at app.nx.vet on a computer.

USB Bluetooth dongle setup (Windows)
  • Requirements: Windows 7, 8, 10 or 11 (32 or 64 bit), 500 MHz CPU or faster, 1 GB RAM, 500 MB free disk space.
  • Prepare: uninstall any third party Bluetooth software. In Device Manager, right click and disable both Generic Bluetooth Adapter and Intel(R) Wireless Bluetooth Adapter. Restart the computer.
  • Install: plug the dongle into a free USB port. Windows installs the basic drivers on its own.
  • Confirm: in Device Manager, under Bluetooth, look for Realtek Bluetooth Adapter.
  • Pair: a Bluetooth icon appears in the system tray. Right click it, choose Add a Bluetooth Device and follow the prompts.
  • Still not found? Go to Settings, Bluetooth & other devices, click Add Bluetooth or Other Device, or use the Add a Device button at the top of the Bluetooth settings window.
Screenshot of Windows installing the Bluetooth driver
Windows installs the driver.
Screenshot of Device Manager showing Realtek Bluetooth Adapter
Realtek Bluetooth Adapter in Device Manager.
Screenshot of the Add a Bluetooth Device option in the system tray
Add a Bluetooth Device.
Screenshot of Windows Bluetooth settings with the Add Bluetooth or Other Device button
Bluetooth & other devices settings.
Older device

NxTHERM

A fast, clinical grade Bluetooth digital thermometer for the NxVET ecosystem: readings in 5 to 10 seconds, the last 10 readings in memory, a CR2032 battery and IP27 water resistance. In the box: the NxTHERM device and its user guide.

The NxTHERM digital thermometer
NxTHERM.
Diagram of NxTHERM: on/off button, LCD screen, probe tip
One on/off button, the LCD screen and the probe tip.
NxTHERM screen indicators: °C or °F, low battery icon, flashing dashes
°C or °F at the upper right, a low battery icon when the CR2032 needs replacing, flashing dashes (---) while measuring.

Take a reading

  1. Clean the probe (see cleaning below).
  2. Press On/Off.
  3. Place the probe at the measurement site and keep it still: movement causes errors and longer readings.
  4. While the dashes flash, wait. When they stop, it beeps (about 10 seconds) and shows the reading.
  5. Record the value. The unit usually powers off on its own.

Where to measure

NxTHERM is made for oral, rectal and underarm readings, not the ear. For stress free readings without rectal insertion, use the armpit (front leg against the chest wall) or the inguinal fold (inner thigh crease).

Underarm readings are less precise than core temperature: use them for fast screening and trends, and confirm critical decisions (hypothermia, hyperthermia) with your clinic's gold standard method.

Change the mode

NxTHERM mode icons: oral, rectal, underarm, bath
  1. Power on.
  2. While the mode shows, press and hold On/Off until it flashes.
  3. Press again to cycle through Oral, Rectal, Underarm (adjusted modes) and Bath (direct mode).
  4. Stop pressing and wait: it starts measuring.

For stress free pet readings, we suggest Underarm mode.

°C or °F, and memory

  • Switch °C and °F: with the thermometer off, press and hold On/Off for about 3 seconds. Check the symbol at the upper right.
  • Last 10 readings: power on; while the last reading shows, press and hold On/Off to enter memory mode. Press to cycle; long press about 3 seconds to exit.
Using NxTHERM with NxVET over Bluetooth

NxTHERM syncs through NxHUB or the NxVET Android or iOS app. Details are coming; email support@nx.vet for early access. If NxVET doesn't pick it up:

  • Check the battery (low battery icon, or it powers on inconsistently).
  • Stay within 1 to 10 m, ideally away from many other Bluetooth devices.
  • Take a new reading: some devices only send once a measurement is complete.
  • Force close and reopen the NxVET app; turn Bluetooth off and on.
Cleaning and disinfection
  • After each patient: wipe the probe and body with a clean soft cloth, then disinfect.
  • Low level (most practical): 70% medical alcohol on a soft cloth, wipe the probe 3 times, at least 1 minute each.
  • High level: immerse the probe in 0.55% OPA (for example CIDEX OPA) for at least 12 minutes at 68°F.
  • Don't: use strong solvents (benzene, paint thinner, gasoline), soak it for long in alcohol, OPA or water hotter than 50°C (122°F), or clean it with ultrasound.
Replace the battery (CR2032)
Diagram of opening the NxTHERM battery cover with a coin
  • Replace it when the low battery icon appears, or if it shuts down at random.
  • Turn the battery cover with a coin to open it.
  • Remove the old battery with a non metal tool, insert a new CR2032 positive side up, and turn the cover back to lock it.
Troubleshooting
  • A reading takes too long: high temperatures can take more than 15 seconds. Retest with good contact, less fur in the way and less movement.
  • "Err" or strange readings: remove the battery, wait 1 minute, put it back.
  • Out of range: below 32.0°C (89.6°F) or above 43.9°C (111.0°F) the device shows out of range. Retake with better contact and the patient at rest.
  • Calibration: done at the factory. No periodic readjustment is needed with normal use.
Specifications and safety
Measuring range32.0 to 43.9°C (89.6 to 111.0°F)
Accuracy (clinical band)±0.1°C / ±0.2°F
ModesOral, Rectal, Underarm, Bath
MemoryLast 10 readings
Battery1 × CR2032 (3.0 V)
Dimensions13.6 × 3.8 × 1.7 cm
Water resistanceIP27
ConnectivityBluetooth
  • Treat NxTHERM as a medical instrument: keep it away from chewing pets and small children (battery hazard).
  • On non rectal sites, use it for screening and trends unless your clinic SOP has validated it against core temperature.

Developers

Connect NxVET to your PIMS, AI scribe or internal tools. The full, maintained documentation lives at api.nx.vet.

Integration support or partner onboarding: support@nx.vet.

Still stuck?

Tell us your device and what you see, and we'll help you get it working.

Email support@nx.vet Contact page